Sun Holiday and Travel Co., Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [sunairholiday.com].

By using our website, you consent to the collection and use of information in accordance with this policy.

We may collect the following information:

• Name and job title

• Contact information including email address and phone number

• Demographic information such as postcode, preferences, and interests

• Other information relevant to customer surveys, offers, and booking forms We collect this information when you fill out forms, make reservations, or communicate with us directly.

We collect your information to:

• Process your bookings and deliver the services you request

• Improve our products and services

• Send promotional emails about special offers or other information you may find interesting (only if you have opted in)

• Contact you for market research purposes

• Customize the website according to your interests

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.

Our website may contain links to other websites of interest.

However, once you use these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

Sun Holiday and Travel Co., Ltd. may update this Privacy Policy from time to time.

We encourage you to periodically review this page to stay informed about how we are protecting the personal information we collect.

Sun Holiday and Travel Co.,Ltd. is committed to providing clear and fair refund policies for all our services.

• Refunds for air tickets are subject to the airline’s refund policies, conditions of the fare, and ticket class.

• Some tickets may be non-refundable, partially refundable, or fully refundable with a cancellation fee, depending on airline regulations.

• For refundable tickets, the refund process may take approximately 30 to 90 days after the refund request is processed.

• All applicable service charges, cancellation fees, and processing fees will be deducted from the refund amount.

• Refund policies for hotel reservations, transfers, and package tours vary based on the provider and the specific booking conditions.

• In general, cancellations made close to the check-in or service date may incur partial or full charges.

• Please contact our customer service team for specific refund conditions applicable to your booking.

• Certain promotional or discounted fares, services, or packages may be entirely non-refundable.

• Once issued, these items cannot be canceled or refunded unless stated otherwise.

To request a refund:

1. Contact our customer service team by email or phone.

2. Provide your booking reference number and personal details.

3. Our team will guide you through the refund process according to the applicable conditions.

Note: Sun Holiday and Travel Co.,Ltd. reserves the right to amend the Refund Policy without prior notice based on updated airline, hotel, or service provider policies.